Customer Services

Discount Golf World has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: DiscountGolfWorld.com

We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart.

Our site uses cookies to keep track of your shopping cart. We use cookies to save your password so you don't have to re-enter it each time you visit our site.

This site contains links to other sites. DiscountGolfWorld.com is not responsible for the privacy practices or the content of such Web sites.

Our site uses information request forms for customers to request information, products, and services. We collect visitor's contact information (like their name & email address). Contact information from the request forms is used to send orders and information about our products to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below.

Choice/Opt-Out

Our site provides users the opportunity to opt-out of receiving communications from us at the point where we request information about the visitor.

This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service.

1. You can visit the following URL: http://www.DiscountGolfWorld.com

2. Call the following telephone number: (866) 411-4349

Correct/Update

This site gives users the following options for changing and modifying information previously provided.

1. Email: customerservice@DiscountGolfWorld.com

2. Call the following telephone number: (866) 411-4349

Contacting the Web Site

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact:

Customer Service

Discount Golf World, 2828 Broadway Quincy, IL 62301

(866) 411-4349

customerservice@DiscountGolfWorld.com

A1: Please return all items to the following address, regardless of the return address on your original package: Discount Golf World, 2828 Broadway St. Quincy, IL 62301

A2: For most items, Discount Golf World offers a 30-day refund or merchandise exchange policy. All returns require a RA (return authorization) number.

A3: A Return Authorization Number is given to a customer when his/her item(s) is eligible for refund or exchange.

A4: Upon completion of the online return process and indicating the reason for which you wish to return an item, you will receive a RA Number . You may also call customer service and a RA Number will be issued to you upon eligibility.

A5: All items returned for either an exchange or refund must be returned in new condition - as received at delivery time. Clubs may not be returned after they have been hit/used. All bags, apparel or other accessories must have all tags in tact and not removed or altered. All shoes must be sent back in the original box, and should be sent in an overbox to avoid damages to the original container.

A6: Apart from custom orders, all items which are returned in the condition of which they were received will be eligible for refund or exchange. Clothing/shoes that have been worn (or have had their tags removed), equipment which has been used, etc. will not be accepted. If a customer attempts to return unacceptable items it will be shipped back to the customer at his/her expense and subject to a fee.

● Special order items which are canceled after shipment will be subject to a 25% restocking fee.

● No goods will be accepted without a RA Number.

A7: To return an item or complete order for an exchange or refund, call us at 866-411-4349 to obtain a return authorization (RA) Number and send your return back to the below address. Please be sure to pack your return securely-in the original package (if possible) and include your completed invoice in the package. We accept any shipping carrier, so it is the customer's choice on which company to use when shipping the package back to Discount Golf World. Write down your tracking number for future reference.

A8: We do not have a preferred method on how the product comes back to us. However, we do recommend that the customer insures the product they are sending back and keeps the tracking number, as we are not responsible for any packages that are lost in transit to us.

A9: All products sold by DGW carry their full manufacture warranties direct from the manufacturer. All warranty issues should be handled directly through the manufacturer. Normal wear and tear and or mis-use of items will not be covered under warranty nor are they eligible for return.

A10: In the case that an item is delivered to you, and it is not the item that was ordered, please contact customer service and we will make arrangements to get the proper item to you.

A11: Shipping fees are not included in your refund amount. On orders that originally received free shipping, the actual shipping charges for the returned items will be deducted from your refund. Exchange items will be shipped to you at our expense.

A12: All custom orders, i.e. Personalized or Custom Logoed Golf Balls or Custom Golf Clubs, are not available for return. All sales on these types of items are final. No goods will be accepted without a RA number. Items received without a RA number will be returned to the shipper at their expense.

A13: Once your return is received and inspected by our returns department a credit will be issued to the original form of payment (this process may take up to 48 hours after shipment delivery). Please note, depending upon processing time it may take up to 5 days for the credit to be reflected on your account.

A14: Sizing guides are available with most apparel, accessory and shoe products on their corresponding product pages.

A15: Absolutely. Store credit is given in the form of a gift certificate/reward dollars code that will be emailed to you. If you need help using the code that is emailed, we will be more than happy to help you apply it.

We want our customers to be completely satisfied with their purchase from Discount Golf World. In the instance that an item does need to be returned, please follow the steps listed below.

For most items, Discount Golf World offers a 30-day refund or merchandise exchange policy. All returns require a RA (return authorization) Number. **Holiday gift exceptions apply.

All items returned for either an exchange or refund must be returned in new condition - as received at delivery time. Clubs may not be returned after they have been hit/used. All bags, apparel or other accessories must have all tags intact and not removed or altered. All shoes must be sent back in the original box, and should be sent in an overbox to avoid damages to the original container.

If a used item is sent back to our returns department and received/processed by our store, it is subject to a 15% restocking fee. However, we do have the right to refuse an item based on its condition.

All products sold by Discount Golf World carry their full manufacturer warranties direct from the manufacturer. All warranty issues should be handled directly through the manufacturer. Normal wear and tear and or mis-use of items will not be covered under warranty nor are they eligible for return.

In the case that an item is delivered to you, and it is not the item that was ordered, please contact customer service and we will make arrangements to get the proper item to you.

In the rare event that your item arrives damaged or defective, please call our customer service staff at 1-866-411-4349.

Aside from custom orders, all items which are returned in the condition of which they were received will be eligible for refund or exchange. Clothing/shoes that have been worn (or have had their tags removed), equipment which has been used, etc. will not be accepted. If a customer attempts to return unacceptable items it will be shipped back to the customer at his/her expense and subject to a fee.

● Special order items which are canceled after shipment will be subject to a 25% restocking fee.

● No goods will be accepted without a RA Number.

If you would like to set up a return or exchange, please call our customer service at 866-411-4349. At that point we will issue you a RA# associated with the items that you are exchanging.

When shipping the item(s) back to you, please pack your return securely-in the original package (if possible)-and include your completed invoice in the package. We accept any shipping carrier, so it is the customer's choice on which company to use when shipping the package back to Discount Golf World. Write down your tracking number for future reference.

Once your return is received and inspected by our returns department a credit will be issued to the original form of payment (this process may take up to 48 hours after shipment delivery). Please note, depending upon processing time it may take up to 5 days for the credit to be reflected on your account.

Please note that shipping fees are not included in your refund amount. For exchanges, the customer will be responsible for the return shipping and the new item will be shipped to you at our expense.